Australia’s aged care sector is on the brink of one of its most significant transformations with the introduction of the Support at Home (SAH) program. Set to replace the Home Care Packages (HCP) and Commonwealth Home Support Program (CHSP), SAH aims to simplify and modernise how in-home care is delivered and funded for older Australians.
Originally planned for earlier rollout, the SAH program is now scheduled to commence on 1 November 2025, giving providers and stakeholders critical time to prepare for the shift.
What is Support at Home?
Support at Home will unify two key home care funding streams—HCP and CHSP—into a single, streamlined program. The new structure introduces eight funding classifications, each tied to a consumer’s assessed care needs, with annual package values ranging from $11,000 to $78,000.
This reform is driven by the need for a more equitable, transparent and flexible system—one that better reflects the ageing population’s diverse and evolving care requirements.
Key Features of the SAH Program
Means-Tested Contributions: Consumers will contribute more toward non-clinical care services based on their financial situation.
Capped Fees:
- Care management fees capped at 10% of a client’s quarterly budget.
- Administration fees will now be included within regulated service prices, bringing greater cost clarity for consumers.
Pricing Regulation: A standardised price list was released in March 2025, and pricing caps will apply from July 2026.
“No Worse Off” Principle: Transition provisions aim to ensure current HCP clients are not disadvantaged during the changeover.
Provider Readiness and Sector Challenges
While SAH promises a more efficient and consumer-focused model, many providers face a steep readiness curve. Audits show significant gaps in IT systems, workforce training, and overall compliance capability. The introduction of strengthened Aged Care Standards (1 to 5) under SAH means providers must now demonstrate:
- Effective clinical governance
- Comprehensive risk management
- A trained and competent workforce
- Commitment to consumer dignity, choice, and independence
Additionally, some providers heavily reliant on brokerage models may struggle to meet the new expectations around direct service delivery.
What Should Providers and Stakeholders Do Now?
With the transition to SAH delayed but firmly on the horizon, this is a crucial window for preparation. Providers should:
- Invest in workforce training
- Upgrade IT systems to ensure timely and accurate reporting
- Review current care delivery models
- Engage with consumers to understand how these changes may affect them
The Support at Home program marks a substantial shift in aged care delivery in Australia. While it brings challenges, it also offers an opportunity to build a more accountable and consumer-centric care model.
At Accru Melbourne, we work closely with aged care providers to ensure they are audit-ready, financially sustainable, and equipped to thrive under these reforms. If your organisation needs support navigating the SAH transition, reach out to our team today.
